Refund and Returns Policy
Last updated: October 14, 2020
Thank you for shopping at Anadea Health.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Anadea Investments (PTY) Ltd, 17 The Pavillion, Central Park West, Century City, Cape Town.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Anadea Health, accessible from www.anadea.co.za
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
We will replace faulty goods like for like, or issue you with a credit to the value of the same item.
You are entitled to request a credit or exchange for faulty or defective goods within 14 days from receipt (Collection or Proof of delivery) from courier company.
The deadline for requesting an exchange is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
You must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
By visiting this page on our website: https://www.anadea.co.za/contact-us/
By sending a Whatsapp to the phone number: 0673459227
We endeavour to replace or issue you with a credit within no later than 14 days from the day on which We receive the returned Goods.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
- The Goods were not used or damaged
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
17 The Pavillion, Central Park West, Century City, 7441
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend a trackable mail service. We are unable to issue a refund / exchange without actual receipt of the Goods or proof of received return delivery.
Exchanges
If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
By visiting this page on our website: https://www.anadea.co.za/contact-us/
By Whatsapp phone number: 0673459227